This Refund Policy applies to IPTV Royale (“we,” “us,” “our”) and all subscriptions, access codes, and services provided through iptvroyale.com.
1. Summary
- 7-Day Money-Back Guarantee: You may request a refund within 7 days only if the service does not work after completing full troubleshooting with our support team.
- No change-of-mind refunds: If you simply change your mind or refuse to test, no refund will be issued.
- Evidence required: We may ask for screenshots, short recordings, or error messages to confirm the problem.
- Refund method: Refunds are sent to your original payment method. Processing time depends on your bank or payment processor.
- Exclusions: We do not refund for user internet issues, VPN/router blocks, unsupported devices, content updates, or Terms violations.
2. What the 7-Day Guarantee Covers
You are eligible for a refund if:
- You request it within 7 days of purchase or activation.
- The service does not work on a supported device.
- You complete all troubleshooting steps provided by our team.
- The problem remains unresolved after testing all alternative setups.
- You provide valid proof or evidence of the issue (e.g., screenshots or short videos).
3. What Is Not Covered
Refunds will not be granted for:
- Change of mind or refusal to cooperate with troubleshooting.
- Poor or unstable internet connection, VPN interference, or unsupported devices.
- Temporary content unavailability, maintenance, or regional restrictions.
- ISP blocking, government filtering, or third-party service interruptions.
- Violation of Terms of Service or misuse of your account.
- Requests made after 7 days of purchase or for reseller/promo/free accounts.
- Chargebacks filed before contacting our support team in good faith.
4. How to Request a Refund
- Email us within 7 days of purchase at support@iptvroyale.com.
Use the subject line: “Refund Request – Order #XXXXXX.” - Include the following details:
- Name, order ID, and email used for purchase
- Device and app used
- Internet provider and location
- Description of the issue with screenshots or video evidence
- Complete all troubleshooting steps provided by our support team.
- If the service still does not work after testing, we will approve and process your refund.
5. Refund Method & Timeline
Refunds are issued to the original payment method only.
We process approved refunds within 3–5 business days.
Your bank or payment processor may take 5–10 additional business days to complete the return.
Any currency exchange or transaction fees are non-refundable6. Trials, Partial Periods & Renewals
- Trial or demo access is non-refundable.
- We do not issue partial refunds for unused time.
- To avoid future charges, cancel auto-renewal before the next billing date.
7. Device & Network Requirements
To ensure proper functionality, you must have:
- A stable internet connection (minimum 25 Mbps for HD/4K).
- A supported and up-to-date device or application.
- Network settings that do not block IPTV services (VPN, firewall, or router filters).
- Willingness to test one alternate app or configuration if requested.
8. Abuse & Fair Use
We may deny refunds and suspend service if we detect:
- Account sharing, resale, or fraudulent activity.
- False claims or bad-faith refund requests.
- Attempts to bypass connection or usage limits.
9. Examples
Approved: You requested within 3 days, completed troubleshooting, and the service still did not work.
Denied: You changed your mind or refused to test.
Denied: Your device or internet is unsupported or blocked.
10. Cancellation (Without Refund)
You can cancel future renewals anytime by contacting support@iptvroyale.com.
Your access will continue until the end of your paid period.
Cancellation does not trigger a refund.
11. Updates to This Policy
We may revise this policy at any time. The latest version will always appear on this page with its effective date.
12. Contact
IPTV Royale – Refunds Department
Email: support@iptvroyale.com
Website: https://iptvroyale.com